# Terms of Service
**Last updated: [DATE]**
Welcome to Pangolin Prints. These Terms of Service ("Terms") govern your use of our website and your purchase of custom-printed products from us. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
## 1. Who We Are
Pangolin Prints ("we," "us," "our") is operated by [BUSINESS LEGAL NAME], located at [BUSINESS ADDRESS].
## 2. Eligibility
You must be at least 18 years old (or the age of majority in your state) to place an order. By ordering, you represent that you meet this requirement and that all information you provide is accurate.
## 3. Orders & Acceptance
All orders are offers to purchase and are subject to our acceptance. We may refuse or cancel any order at our discretion, including for suspected fraud, pricing or listing errors, artwork that violates Section 6, or production constraints. If we cancel an accepted order before production, we will refund your payment in full.
Prices, product descriptions, and availability may change at any time. In case of an obvious pricing error, we may cancel affected orders and issue a full refund.
Minimum order quantities and volume pricing are shown on each product page and apply automatically at checkout.
## 4. Your Design Preview Is Binding
Our product pages let you upload artwork, position it on the product, and approve a live preview before ordering. **By checking the approval box and placing your order, you accept the preview — including artwork content, placement, size, and rotation — as the final production reference.** We print what you approved. Please review your preview carefully, including spelling and image quality.
## 5. Artwork License & Ownership
You retain all ownership rights in the artwork you upload. By submitting artwork, you grant us a limited, non-exclusive license to store, reproduce, and print your artwork **solely** to produce your order, provide support, and handle replacements or quality claims. We do not use your artwork for any other purpose without your permission.
## 6. Artwork Content — Your Responsibility
By uploading artwork, you represent and warrant that:
- You own the artwork or have all rights, licenses, and permissions needed to have it printed;
- The artwork does not infringe any third party's copyright, trademark, right of publicity, or other rights;
- The artwork does not contain unlawful content, or content that is hateful, harassing, obscene, or that promotes violence or illegal activity.
We may refuse, cancel, and refund any order whose artwork we reasonably believe violates this section. **You agree to indemnify and hold us harmless from any claims, damages, and expenses (including reasonable attorneys' fees) arising from the artwork you submit.** As a printer acting on your instructions, we rely on your representations regarding your rights to the artwork.
## 7. Copyright Complaints (DMCA)
If you believe content printed or displayed through our services infringes your copyright, send a notice compliant with the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent:
[DMCA AGENT NAME]
[BUSINESS ADDRESS]
Email: [DMCA EMAIL]
We will respond to valid notices, which may include removing content and canceling related orders.
## 8. Production, Tolerances & Color
Custom printing involves normal production variances. Reasonable tolerances in print placement (up to [±X mm]) and minor color variation between screen previews (RGB) and printed output are inherent to the process and are not defects. Production and shipping timelines shown on the Site are estimates, not guarantees.
## 9. Returns & Refunds
Returns and refunds are governed by our [Refund & Return Policy], which is incorporated into these Terms. In short: personalized products are final sale, except where the product arrives damaged or defective, or we made a production error.
## 10. Shipping & Risk of Loss
Shipping terms are described in our [Shipping Policy]. Title and risk of loss pass to you upon our delivery of the products to the carrier; however, we will assist in resolving lost or damaged shipment claims as described in the Shipping Policy.
## 11. Disclaimer of Warranties
Except as expressly stated in these Terms, our products and the Site are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow limitations on implied warranties, so parts of this section may not apply to you.
## 12. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim arising from an order will not exceed the amount you paid for that order, and we will not be liable for indirect, incidental, special, consequential, or punitive damages. Some states do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.
## 13. Governing Law & Disputes
These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in [COUNTY, STATE], and you consent to their jurisdiction.
*[Optional — review with your attorney: an arbitration clause and class-action waiver can be added here.]*
## 14. Changes to These Terms
We may update these Terms from time to time. The version posted at the time of your order applies to that order.
## 15. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies referenced in them, are the entire agreement between you and us regarding your use of the Site and your orders.
## 16. Contact
Pangolin Prints
[BUSINESS LEGAL NAME]
[BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
Phone: [PHONE]