# Privacy Policy
**Last updated: [DATE]**
This Privacy Policy describes how Pangolin Prints ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site").
## Information We Collect
**Information you provide to us:**
- **Contact and order information:** name, billing and shipping address, email address, phone number, and order details.
- **Payment information:** payments are processed by our payment processors (such as Shopify Payments, Shop Pay, PayPal, or the provider shown at checkout). We do not store your full credit card number on our servers.
- **Uploaded artwork and files:** the design files you upload for custom printing, along with placement data (position, size, rotation) needed to produce your order. Your files are stored securely on our e-commerce platform's content delivery network and are used solely to produce and support your order.
- **Communications:** messages you send us by email, contact forms, or chat.
**Information collected automatically:**
- **Device and usage information:** IP address, browser type, time zone, pages viewed, and how you interact with the Site, collected through cookies and similar technologies.
## How We Use Your Information
We use your information to:
- Process, produce, and deliver your orders (including printing your uploaded artwork)
- Communicate with you about your order, proofs, and support requests
- Screen orders for fraud and risk
- Improve our Site, products, and services
- Send marketing communications **only if you opt in** — you can unsubscribe at any time using the link in any marketing email (consistent with the CAN-SPAM Act)
- Comply with legal obligations
## How We Share Your Information
We share personal information only with service providers who need it to run our business:
- **Shopify Inc.**, which powers our online store and stores order data and uploaded files ([https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy))
- **Payment processors** to process transactions
- **Shipping carriers** to deliver your order
- **Production partners**, where applicable, solely to print and fulfill your order
We may also disclose information to comply with applicable laws, respond to lawful requests, or protect our rights.
**We do not sell your personal information**, and we do not share it with third parties for their own marketing purposes.
## Your Uploaded Artwork
Your artwork files are used only to produce your order, provide support, and handle reprints or quality claims. We retain order files for **[X months/years]** to support reorders and warranty claims, after which they may be deleted. We do not use your artwork for marketing without your permission. You may request earlier deletion of your files by contacting us.
## Cookies
We use cookies and similar technologies necessary for the Site to function (such as your cart), and — with your consent where required — analytics cookies that help us understand Site usage. You can manage cookies through your browser settings; disabling essential cookies may affect Site functionality.
## Data Retention
We retain order and account information for as long as needed to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements.
## Your Privacy Rights (US State Laws)
Depending on your state of residence (including California, Colorado, Connecticut, Texas, Utah, Virginia, and others with comprehensive privacy laws), you may have the right to:
- **Access** the personal information we hold about you
- **Correct** inaccurate personal information
- **Delete** your personal information
- **Receive a copy** of your personal information in a portable format
- **Opt out** of targeted advertising (where applicable)
We do not sell personal information or share it for cross-context behavioral advertising. To exercise any of these rights, contact us at **[SUPPORT EMAIL]**. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
## Children's Privacy
Our Site is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
## Data Security
We use commercially reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
## Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be posted on this page.
## Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
Pangolin Prints
[BUSINESS LEGAL NAME]
[BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
Phone: [PHONE]