# Shipping Policy
**Last updated: [DATE]**
## Where We Ship
We currently ship within the United States [— including / excluding Alaska, Hawaii, and US territories — adjust as needed]. [If you ship internationally, describe it here.]
## Production Time
Every order is custom-printed after you approve your design preview. Standard production time is **[X–Y] business days** from order confirmation. Production time is separate from shipping transit time. Large-quantity orders may require additional production time; we will notify you if so.
## Shipping Methods & Transit Times
At checkout you can choose from the available shipping options. Typical transit times after production:
- **Standard shipping:** [X–Y] business days
- **Expedited shipping:** [X–Y] business days
Transit times are carrier estimates, not guarantees. Business days exclude weekends and US federal holidays.
## Shipping Costs
Shipping costs are calculated at checkout based on order size, weight, and destination. [If you offer free shipping over a threshold, state it here: e.g., "Free standard shipping on orders over $X."]
## Order Tracking
When your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active.
## Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, we can reship it at your expense.
## Damaged, Lost, or Delayed Shipments
- **Damaged in transit:** Contact us within **7 days of delivery** at **[SUPPORT EMAIL]** with photos of the product and packaging. We will arrange a replacement or refund per our Refund & Return Policy.
- **Lost shipments:** If tracking shows no movement or your package appears lost, contact us and we will open a claim with the carrier and work with you on a resolution.
- **Carrier delays:** Once a package is with the carrier, transit delays are outside our control, but we will help track and resolve any issues.
## Contact
Pangolin Prints
Email: [SUPPORT EMAIL]
Phone: [PHONE]