Refund policy

Last updated: 28 August 2026

Everything we make is printed with artwork you supply and approve, for your order specifically. A heart-shaped opener with another company's logo on it cannot be restocked, resold, or given to anyone else. That shapes this policy, so please read it before you order.

Pangolin Prints is a trading name of GOYAZ Manufacturing LLC, Raleigh, North Carolina.

Custom products are final sale

All personalized and custom-printed products are final sale. We do not accept returns, exchanges, or offer refunds because you changed your mind, ordered the wrong quantity, or no longer need the items.

When you check the approval box and place your order, you confirm that the artwork, its placement, size and orientation are correct and approved for production. **The preview you approved is the reference we print from.**

When we make it right

We will reprint, replace or refund your order if any of the following applies:

  • The product arrives damaged or defective.
  • Cracked, broken, a failed magnet, a manufacturing flaw, or damage that happened in transit.
    - We made a production error.
  • The print does not match the preview you approved in placement, size or orientation, the print is smudged or misregistered, or you received the wrong product or the wrong quantity.
    - Your order did not arrive.
  • Tracking shows it lost in transit and the carrier claim confirms it.

In those cases, email info@pangolinprints.com within 7 days of delivery with your order number and clear photos of the problem, including the packaging if the damage happened in shipping.

Our first remedy is a free reprint or replacement, shipped at our cost. If a reprint is not possible or you would rather not wait, we refund that portion of the order to your original payment method. You will not be asked to ship defective items back to us unless we specifically request it, and if we do, we cover the return shipping.

What is not covered

We cannot reprint or refund for problems that came from the file or the order details you approved:

  • Typos and wrong information in your artwork, including phone numbers, dates and spelling
  • Low-resolution or blurry files that printed exactly as supplied
  • Placement, size or rotation that matches the preview you approved
  • Color differences between your screen and the printed product. Screens are RGB and backlit; UV ink on a physical surface is not. Slight variation is normal in printing and is not a defect. If exact brand-color matching is critical, contact us before ordering.
  • Minor placement variance within our normal production tolerance
  • Ordering the wrong product or quantity
  • Damage after delivery , including misuse, wear, or dropping the item

Canceling or changing an order

  • Before production starts : you can cancel or change your order for a full refund. Email us as soon as possible at info@pangolinprints.com
    - After production starts : the order cannot be canceled or changed, because your items are already being printed with your artwork. Production usually begins within [one business day] of your order.

If you spot a mistake in your artwork right after ordering, write to us immediately. If we have not started printing, we will fix it at no charge.

Refund processing

Approved refunds go back to your original payment method within **[3–5] business days** of approval. Depending on your bank or card issuer it can take a few additional days to appear on your statement. Original shipping charges are refunded when the fault was ours.

Partial orders

If only part of your order is affected, for example 40 pieces out of 500 arrived damaged, we reprint or refund that portion rather than the whole order.

Before you file a chargeback

If something is wrong, contact us first. Nearly every issue that falls under this policy is resolved with a reprint or refund within a couple of days, and it is faster for you than a bank dispute. We are two people in Raleigh and we answer our own email.

Questions before you order

If you are unsure whether your file will print well, send it to **[SUPPORT EMAIL]** before you order. We will look at it and tell you honestly. There is no charge, and it prevents most of the problems this policy exists to handle.

Contact

GOYAZ Manufacturing LLC (Pangolin Prints)
4030 Wake Forest Rd, Ste 349
Raleigh, NC 27609
Email: info@pangolinprints.com