# Refund & Return Policy
**Last updated: [DATE]**
At Pangolin Prints, every product is custom-printed with artwork you provide and approve. Because personalized items are made specifically for you, they cannot be restocked or resold. Please read this policy carefully before ordering.
## Custom & Personalized Products — All Sales Final
All personalized and custom-printed products are **final sale**. We do not accept returns, exchanges, or offer refunds for custom products, except in the situations described below.
By approving your design preview during checkout, you confirm that your artwork, its placement, size, and orientation are correct and approved for production. **The preview you approve is the binding reference for your order.**
## When We Make It Right
We will replace, reprint, or refund your order if:
- **The product arrives damaged or defective** (cracked, broken, or with a manufacturing flaw), or
- **We made a production error** — for example, the print does not match your approved preview in placement, size, or orientation, or you received the wrong product or quantity.
In these cases, contact us within **7 days of delivery** at **[SUPPORT EMAIL]** with your order number and clear photos of the issue (and the packaging, if damaged in transit). Our first remedy is a free replacement or reprint. If a replacement is not possible, we will issue a refund to your original payment method.
## What Is Not Covered
We cannot offer a refund, reprint, or exchange for issues caused by the submitted artwork or order details, including:
- Typos, spelling errors, or incorrect information in your artwork
- Low-resolution or blurry files that print as uploaded
- Design placement, size, or rotation that matches your approved preview
- Color differences between your screen and the printed product (screens display RGB; printed output may vary slightly — this is normal in printing and not a defect)
- Ordering the wrong product, size, or quantity
- Damage caused after delivery (misuse, wear, exposure)
## Order Cancellations & Changes
- **Before production begins:** You may cancel or modify your order for a full refund. Contact us as soon as possible at **[SUPPORT EMAIL]**.
- **After production begins:** Because your product is already being custom-made, orders cannot be canceled or changed once production starts. Production typically begins within **[X] business hours** of order confirmation.
## Refund Processing
Approved refunds are issued to your original payment method within **[X] business days** of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
## Chargebacks
If you have any issue with your order, please contact us first — we resolve nearly all issues quickly with a reprint or refund where this policy applies.
## Contact
Pangolin Prints
[BUSINESS LEGAL NAME]
[BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
Phone: [PHONE]