Shipping policy

Last updated: 26 August 2026

Every order is custom-printed in our shop in Raleigh, North Carolina, and shipped from there.

Where we ship

We ship throughout the United States, including Alaska, Hawaii and US territories. We do not currently ship internationally. If you need delivery outside the US, email us at info@pangolinprints.com before ordering and we will tell you whether we can arrange it.

Production time

Your order goes into production once you approve your design and complete checkout. Typical production time is [3] business days.

Production time is separate from shipping transit time. Large orders may need longer, and we will tell you before we start if that is the case. Orders placed after [2:00 PM ET] enter the next business day's production queue.

If you have a hard deadline, tell us in the order notes or email us before you order. We will confirm whether the date is achievable rather than let you find out late.

Shipping methods and transit time

You choose from the available shipping options at checkout. Typical transit times after your order leaves our shop:

Standard shipping: [2–5] business days

Transit times are carrier estimates and are not guaranteed. Business days exclude weekends and US federal holidays.

Shipping costs

Shipping is calculated at checkout based on the weight, size and destination of your order.

When your order ships you receive an email with a tracking number. Tracking can take up to 24 hours to become active after you receive it.

Address accuracy

Please check your shipping address at checkout. We ship to the address you provide and cannot redirect a package after it leaves our shop. If a package is returned to us because the address was incorrect or incomplete, we can reship it once you cover the return and reshipping cost.

Damaged in transit

If your order arrives damaged, email info@pangolinprints.com within 7 days of delivery with your order number and photos of both the product and the packaging. We will send a replacement at no cost, or refund the order if a replacement is not possible. See our Refund Policy for full terms.

Lost or delayed shipments

If tracking stops updating or your package appears to be lost, contact us. We will open a claim with the carrier and work with you on a replacement or refund. Once a package is with the carrier, transit delays are outside our control, but resolving them is not something we leave to you.

Split shipments

Large orders may ship in more than one box, occasionally on different days. If that happens you receive tracking for each shipment.

Contact

GOYAZ Manufacturing LLC (Pangolin Prints)
4030 Wake Forest Rd, Ste 349
Raleigh, NC 27609
Email: info@pangolinprints.com